RETURNS & REFUNDS

At LUNA HOME, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward refund and return process to make things right.

Returns
You can return most items within 30 days of receiving your order. The product must be unused, in its original packaging, and in the same condition as when you received it.

Refunds
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Please note that shipping fees are non-refundable.

Exchanges
If you want to exchange a product for a different size, color, or item, please contact our customer support at Fabio.mariani23@yahoo.com. We will guide you through the exchange process.

Non-Returnable Items
Some products, such as personal care items or customized products, cannot be returned for hygiene and safety reasons.

How to Return
To return an item, please contact us first at Fabio.mariani23@yahoo.com with your order details. We will provide instructions on how to send your item back to us.

Contact Us
If you have any questions about refunds, returns, or exchanges, feel free to reach out anytime at Fabio.mariani23@yahoo.com.

Thank you for shopping with LUNA HOME. We are committed to making your experience smooth and satisfying.